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The Influence of Flexible Work Arrangements on Employee Innovation Moderated by Human Resource Support in the Information Technology and Telecommunications Industry

A Mixed-Methods Approach

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  • Akisha Julianne CuORCID iD verified by the author (show author details)

    Akisha Julianne Cu

    Department of Decision Sciences and Innovation, Ramon V. del Rosario College of Business, De La Salle University, Manila, Philippines, Philippines

    0009-0003-0989-6755

  • Zoraia Nikole EsguerraORCID iD verified by the author (show author details)

    Zoraia Nikole Esguerra

    Department of Decision Sciences and Innovation, Ramon V. del Rosario College of Business, De La Salle University, Manila, Philippines, Philippines

    0009-0001-6520-7673

  • Angela GatbontonORCID iD verified by the author (show author details)

    Angela Gatbonton

    Department of Decision Sciences and Innovation, Ramon V. del Rosario College of Business, De La Salle University, Manila, Philippines, Philippines

    0009-0004-6067-4733

  • Janvi SakhraniORCID iD verified by the author (show author details)

    Janvi Sakhrani

    Department of Decision Sciences and Innovation, Ramon V. del Rosario College of Business, De La Salle University, Manila, Philippines, Philippines

    0009-0007-2794-4860

  • Jessica Jaye RaniesesORCID iD verified by the author (show author details)

    Jessica Jaye Ranieses

    Department of Decision Sciences and Innovation, Ramon V. del Rosario College of Business, De La Salle University, Manila, Philippines, Philippines

    0000-0003-3458-5601

    Corresponding author

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Julianne Cu, A., Nikole Esguerra, Z., Gatbonton, A., Sakhrani, J., & Ranieses, J. J. (2025). The Influence of Flexible Work Arrangements on Employee Innovation Moderated by Human Resource Support in the Information Technology and Telecommunications Industry: A Mixed-Methods Approach. SEISENSE Journal of Management, 8(1), 17-35. https://doi.org/10.33215/ctbzyt76

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Abstract

Purpose- This study, grounded in the Demand–Resource–Individual Effects (DRIVE) Model and Social Exchange Theory (SET), explores the impact of Flexible Work Arrangements (FWAs)—namely Flexible Working Hours (FWH) and Telecommuting/Work From Home (T/WFH)—on Employee Innovation (EI), with an examination of Human Resource Support (HRS) as a potential moderating factor.
Design/Methodology- Utilizing a mixed-methods design, this research integrates quantitative results from 150 purposively and snowball-sampled respondents with qualitative insights from four detailed interviews. Statistical analyses included Correlation, Regression, and Explanatory Sequential analysis.
Findings- The study’s key findings show that both FWH and T/WFH significantly enhance EI. While quantitative findings indicated no significant moderating effects of HRS, qualitative responses underscored its vital role in fostering a supportive and innovative environment.
Practical Implications- These findings underscore the crucial role of FWAs in enhancing innovation and suggest that fostering schedule autonomy and strengthening support systems can significantly boost innovation in hybrid work setups.

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Copyright (c) 2025 Akisha Julianne Cu, Zoraia Nikole Esguerra, Angela Gatbonton, Janvi Sakhrani, Jessica Jaye Ranieses

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Published in

Vol. 8 No. 1 (2025): SEISENSE Journal of Management View Issue

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2025-112026-10

Article history

  1. ReceivedOctober 23, 2024
  2. Published January 1, 2025

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