Research Articles Open access

Total Quality Management Practices and Supply Chain Management: Understanding Linkages from the Logistics Sector of Pakistan

Authors

  • Muhammad Saad Ameer (show author details)

    Muhammad Saad Ameer

    National University of Modern Languages (NUML), Pakistan, Pakistan

    Corresponding author

Cite

How to Cite

Ameer, M. S. (2018). Total Quality Management Practices and Supply Chain Management: Understanding Linkages from the Logistics Sector of Pakistan. SEISENSE Journal of Management, 1(4), 22-28. https://doi.org/10.5281/zenodo.1422714

More Citation Formats

Download Citation

Share

Share

  • 1,550views
  • 2,142downloads

Abstract

The study is an outcome of a conceptual framework that establishes the relationship between the total quality management (TQM) practices and supply chain management (SCM) practices. The six TQM practices have taken from the Malcolm Baldrige National Quality Award (MBNQA). These practices are leadership, strategic planning, customer focus, human resource management, process management, and information analysis. The result is based on the logistics sector in Pakistan. Data is collected from 270 operation manager and top management. Multiple regression analysis is used to derive the results from the collected data. The result shows the strong relationship between the variables. Leadership, strategic planning, customer focus, and human resource management relationship with SCM was found significant. However, process management and information analysis were insignificant relationships with SCM. This study can be used for the implementation of both the systems – TQM and SCM in the organization to drive better results.

Keywords

Categories

License

Copyright (c) 2018 Muhammad Saad Ameer

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Published in

Vol. 1 No. 4 (2018): SEISENSE Journal of Management View Issue

Reads, last 12 months

2025-112026-10

Article history

  1. ReceivedSeptember 17, 2018
  2. AcceptedSeptember 19, 2018
  3. Published September 20, 2018

References

Chen, I. J., & Paulraj, A. (2004). Towards a theory of supply chain management: the constructs and measurements. Journal of operations management, 22(2), 119-150. CrossrefGoogle Scholar

Curkovic, S., Vickery, S., & Dröge, C. (2000). Quality‐related action programs: Their impact on quality performance and firm performance. Decision Sciences, 31(4), 885-902. CrossrefGoogle Scholar

Fisher, M., Hammond, J., Obermeyer, W., & Raman, A. (1997). Configuring a supply chain to reduce the cost of demand uncertainty. Production and operations management, 6(3), 211-225. CrossrefGoogle Scholar

George, D., & Mallery, M. (2003). Using SPSS for Windows step by step: a simple guide and reference.

Gujarati, D. N. (2009). Basic econometrics: Tata McGraw-Hill Education.

Kanji, G. K., & Wong, A. (1999). Business excellence model for supply chain management. Total quality management, 10(8), 1147-1168. CrossrefGoogle Scholar

Kelloway, E. K. (1998). Using LISREL for structural equation modeling: A researcher's guide: Sage.

Kennedy, P. (2003). A guide to econometrics: MIT press.

Lee, Y., & Kincade, D. H. (2003). US apparel manufacturers’ company characteristic differences based on SCM activities. Journal of Fashion Marketing and Management: An International Journal, 7(1), 31-48. CrossrefGoogle Scholar

Li, S., Ragu-Nathan, B., Ragu-Nathan, T., & Rao, S. S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34(2), 107-124. CrossrefGoogle Scholar

Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001). Defining supply chain management. Journal of Business logistics, 22(2), 1-25. CrossrefGoogle Scholar

Min, S., & Mentzer, J. T. (2004). Developing and measuring supply chain management concepts. Journal of Business logistics, 25(1), 63-99. CrossrefGoogle Scholar

Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business results. International journal of operations & production management, 25(11), 1123-1155. CrossrefGoogle Scholar

Vanichchinchai, A., & Igel, B. (2011). The impact of total quality management on supply chain management and firm's supply performance. International Journal of Production Research, 49(11), 3405-3424. CrossrefGoogle Scholar

Yamane, T. (1967). Elementary sampling theory.

Similar articles

Chosen by the keywords and the section they share with this article.